Last updated on July 20, 2025
These Terms and Conditions (the “Legal Terms”) constitute a binding legal agreement between you (“you”) and Nikita Fedotov, an individual entrepreneur registered in Kazakhstan (“Company,” “we,” “us,” or “our”), regarding your access to and use of the Jolt analytics platform available at https://usejolt.io (the “Site”), and any related services that reference these Legal Terms (collectively, the “Services”).
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must stop using them immediately.
You can contact us by email: support@usejolt.io
We may update these Legal Terms from time to time. If we make material changes, we will notify you by posting a notice on the Site or sending an email. Continued use of the Services after such updates means you accept the revised terms.
Use of the Services is only permitted for individuals who are at least the legal age of majority in their jurisdiction. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian.
We recommend that you print a copy of these Legal Terms for your records.
Jolt provides web and product analytics tools designed to help users understand website performance, user behavior, and conversion flows. The Services are intended for lawful use only and are not offered in jurisdictions where their use would violate local laws or require specific regulatory approvals that we do not hold.
If you access or use the Services from outside Kazakhstan or the European Union, you do so at your own risk and are solely responsible for compliance with any applicable local laws or regulations.
Please note that Jolt is not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), or other laws governing sensitive or regulated data. You must not use the Services where your use would require compliance with such laws, or where you are processing data subject to the Gramm-Leach-Bliley Act (GLBA) or similar financial privacy regulations.
All content, code, technology, and materials made available through the Jolt platform — including the website design, software, analytics dashboards, database structures, text, graphics, logos, and branding elements (collectively, the “Content” and “Marks”) — are owned by or licensed to us and are protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only, as permitted by these Legal Terms.
You may not:
If you wish to use any part of our Content or Marks in a way not expressly allowed, please contact us at support@usejolt.io to request written permission.
We reserve all rights not explicitly granted to you in these Legal Terms.
By using Jolt, you confirm and agree that:
If you provide any false or misleading information, or if you violate these representations, we may suspend or permanently terminate your account and restrict your access to the Services.
To access certain features of Jolt, you must create an account using your email address or by signing in through a supported provider such as Google or GitHub.
You agree to:
Each user is permitted to register and maintain only one account. Creating multiple accounts — whether to bypass usage limits, exploit free plans, or otherwise misuse the platform — is strictly prohibited and may result in immediate suspension or permanent ban of all associated accounts .
We also reserve the right to: remove, reclaim, or modify any username that we deem, in our sole discretion, to be misleading, offensive, or otherwise inappropriate.
If you suspect unauthorized use of your account, you must notify us immediately atsupport@usejolt.io.
Jolt offers a free plan and optional paid plans based on a pay-as-you-go subscription model. All payments are securely processed via LemonSqueezy, our third-party payment provider.
By subscribing to a paid plan, you agree to:
All prices are listed and charged in U.S. dollars (USD). Where required by law, applicable sales taxes may be added.
Unless stated otherwise, all subscription charges are billed automatically on a recurring basis (e.g. monthly), and you authorize us to charge your payment method without further approval until you cancel your subscription.
We reserve the right to:
Important: We do not offer refunds for any payments made, including unused usage or partial billing periods. Please review your plan and billing settings before making a purchase.
You may cancel your subscription at any time by logging into your Jolt account and managing your billing settings.
Cancellations will take effect at the end of the current billing period, and you will retain access to the Services until that time. No refunds will be issued for unused time, partial billing periods, or remaining usage credits.
If you have questions or concerns about your subscription, you can contact us atsupport@usejolt.io.
You may only use Jolt for its intended purpose: to collect and analyze web and product analytics data in accordance with these Legal Terms.
You must not use the Services to:
We reserve the right to suspend or terminate your account if we determine, at our sole discretion, that your behavior violates these rules or any applicable law.
The Services does not offer users to submit or post content.
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
To simplify account registration, Jolt allows you to sign in using third-party authentication providers such as Google or GitHub (each, a “Third-Party Account”).
By linking a Third-Party Account, you confirm that:
We only use the data provided by the authentication provider to facilitate login and account creation. We do not access, store, or use other content or features from your Third-Party Account.
You may disconnect a linked Third-Party Account at any time through your Jolt account settings.
Your use of any Third-Party Account is governed solely by your agreement with that provider (e.g. Google, GitHub). We are not responsible for their terms, actions, or privacy practices.
Jolt may integrate with certain third-party services to enable functionality — such as payment processing (via LemonSqueezy) and account login (via Google or GitHub). These services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices.
The Services may also include occasional links to external websites for informational purposes. These Third-Party Websites are not under our control, and we do not endorse or guarantee their accuracy, safety, or completeness. Your access to and use of any Third-Party Website is entirely at your own risk.
We do not host or display third-party advertisements, banners, or promoted content through the Jolt platform. You acknowledge that we are not liable for any loss, damage, or inconvenience arising from your use of any third-party services or websites connected to the Services.
We reserve the right — though not the obligation — to take actions we believe are necessary to ensure the security, integrity, and proper functioning of the Services. This may include:
These actions may be taken without prior notice, and we are not liable for any resulting impact on your use of the Services.
We care about your data privacy and security. Please review our Privacy Policy at:https://usejolt.io/privacy. By using the Services, you agree to the terms of our Privacy Policy, which is incorporated into these Legal Terms by reference.
Please note that the Services are hosted in the European Union. If you access or use Jolt from a region with different data protection laws than those of the EU, you acknowledge and agree that your data may be transferred to and processed in the European Union. By continuing to use the Services, you explicitly consent to this transfer and processing in accordance with our Privacy Policy.
These Legal Terms remain in effect for as long as you use the Services.
We reserve the right, at our sole discretion and without notice or liability, to suspend or terminate your access to the Services (including blocking specific IP addresses) for any reason — including, but not limited to, violation of these Legal Terms or any applicable laws or regulations.
We may delete your account and any associated data or content at any time, without prior warning. If your account is terminated or suspended, you are strictly prohibited from creating a new account under your own name, a different name, or on behalf of any third party.
We also reserve the right to take legal action — including seeking civil or criminal remedies — in response to any breach of these Legal Terms or misuse of the Services.
We may update, modify, or remove features or content from the Services at any time, for any reason, and without prior notice. This includes changes to pricing, functionality, or availability. While we aim to keep Jolt reliable and up to date, we are under no obligation to update any specific part of the Services.
We do not guarantee uninterrupted access to the Services. From time to time, the platform may be unavailable due to maintenance, technical issues, server downtime, or other disruptions beyond our control. We reserve the right to suspend, discontinue, or otherwise modify the Services at any time, without notice.
You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during periods of downtime, maintenance, or disruption. Nothing in these Legal Terms obligates us to maintain or support the Services, or to provide updates, patches, or future versions.
These Legal Terms are governed by and interpreted in accordance with the laws of the Republic of Kazakhstan, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
If you are a consumer residing in the European Union, you may also benefit from the mandatory consumer protection laws of your country of residence. In such cases, any disputes may be brought either in the courts of Kazakhstan or in the country where you reside.
By using the Services, you and Nikita Fedotov agree to submit to the non-exclusive jurisdiction of the courts of Kazakhstan for any legal disputes arising under or in connection with these Legal Terms, unless otherwise required by applicable EU consumer law.
To help resolve any dispute, claim, or controversy related to these Legal Terms or your use of the Services (each a "Dispute" and collectively, the "Disputes") in a cost-effective and efficient manner, you and the Company ("the Parties") agree to first attempt to resolve any Dispute informally. Informal negotiations begin upon written notice from one Party to the other and must continue for at least thirty (30) days before initiating arbitration or legal action.
If a Dispute cannot be resolved through informal negotiations, and unless otherwise prohibited by applicable law, the Dispute shall be submitted to final and binding arbitration. Arbitration will be conducted by a single arbitrator under the Rules of Arbitration of the International Commercial Arbitration Court (ICAC) under the Chamber of Commerce and Industry of the Republic of Kazakhstan, or another recognized arbitration institution agreed upon by both Parties.
The language of arbitration will be English. The seat of arbitration will be Almaty, Kazakhstan, unless otherwise mutually agreed. The governing law shall be the substantive law of Kazakhstan, unless mandatory consumer protection laws of your country of residence apply.
To the extent permitted by law:
The following Disputes are not subject to informal resolution or arbitration and may be brought directly in court:
Nothing in this section limits your right to file a complaint with a data protection authority, consumer protection agency, or other relevant regulatory body under applicable law.
If any portion of this section is found to be illegal or unenforceable, the remainder will remain in full force and effect. Any non-arbitrable Disputes shall be resolved in accordance with Section 16 (Governing Law).
The Services may occasionally contain typographical errors, inaccuracies, or omissions — including in descriptions, availability, pricing, or other information. We reserve the right to correct any such errors and to update or change the content on the Services at any time, without prior notice.
We do not guarantee that all information provided through the Services is complete, accurate, or current, and we are not obligated to maintain or revise outdated information.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
To the maximum extent permitted by applicable law, we — including our founder, employees, contractors, or affiliates — shall not be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes, but is not limited to, damages for lost profits, lost revenue, lost data, or other losses arising out of or relating to your use of the Services, even if we have been advised of the possibility of such damages.
Regardless of the cause of action (whether in contract, tort, or otherwise), our total cumulative liability to you for any claim related to the Services shall not exceed the total amount you paid to us, if any, in the twelve (12) months prior to the event giving rise to the claim.
Some jurisdictions do not allow limitations on certain warranties or the exclusion or limitation of certain types of damages. If these laws apply to you, parts of this section may not apply, and you may have additional rights under your local laws.
You agree to indemnify, defend, and hold harmless Nikita Fedotov (operating as Jolt), along with our affiliates, employees, contractors, and agents, from and against any losses, damages, liabilities, claims, or demands — including reasonable legal fees and expenses — arising out of or relating to:
We reserve the right, at your expense, to take over the exclusive defense and control of any matter for which you are required to indemnify us. If we do so, you agree to cooperate fully with our defense. We will make reasonable efforts to notify you promptly of any such claim, action, or proceeding once we become aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
By using the Services, sending us emails, or completing forms online, you are engaging in electronic communications. You consent to receive communications from us in electronic form, including via email or through the Services, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
You also agree to the use of electronic signatures, electronic contracts, electronic orders, and electronic records for all interactions initiated or completed via the Services. You waive any rights or requirements under any laws or regulations in any jurisdiction that require a physical (non-electronic) signature, delivery of paper documents, or non-electronic methods for transactions, notices, or records.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Email: support@usejolt.io